The reassuring voice of Haptik’s 24×7 chatbot to enrich Ziman-India’s first security service app


Haptik, one of the world’s largest chatbot platforms, has recently taken a bold step that has transformed the security services domain. It has associated with Ziman, a comprehensive personal-cum-digital security services that connects users to near and dear ones in case of an emergency and also provides protection against digital threats to their phones. The partnership with Haptik makes Ziman the first security service provider in the world to leverage a chatbot’s services.

Through this tie-up, Ziman will enrich its all-encompassing personal safety features with the voice of Haptik’s chatbot, who will speak with the user if and when they feel unsafe while travelling. The chatbot will continue to ask questions related to the location, nearby landmarks, vehicle details, area details, time, and other emergency information and maintain an updated database of the same. Furthermore, the chatbot also has the ability to route the user to a human agent. This will add another layer of user engagement and assurance to the Ziman app.

Haptik has earned great accolades as a unique and easy-to-interact chatbot that can help any individual do more by setting reminders, paying bills, booking flights, as well as finding out great places to hang out. Having felt the need to create a safety-centric feature, especially considering the issues concerning the safety of women and road rage in India, it partnered with Ziman to implement this undoubtedly advantageous feature for the society.

Elaborating on the association, Haptik Co-Founder Aakrit Vaish said, “Ziman is the world’s first Personal security Service enabled by a chatbot. It has a host of features that provides personal safety, live tracking of pets, kids, and senior citizens, maintains Digital privacy while doing online transaction, creates a secure environment for mobile phones and offering eKYC aadhaar verification.

Ziman is backed by Response Management Services thru a 24×7 operated National Command Centre Through Haptik’s 24×7 chatbot, Ziman users can now find a friendly voice accompanying them throughout a lonely journey, assuring them of help at the click of a button while collecting all the necessary data simultaneously!”

With successive use, Haptik’s chatbot will also develop knowledge of the mode of commute of Ziman users, their occupation, frequency of travel, no. of family members, and their contact number etc. Elaborating on the value brought about by Haptik’s chatbot, Vishal Sriwastava VP ZICOM Care said, “While core surveillance and tech-based security measures were our forte, Haptik’s chatbot has brought in a real-time data accumulation-enabled security mechanism that provides much-needed comfort to a user in times of deep distress. Its conversational quality and deep learning-based mechanism ensures it learns quickly about the normal commuting behaviour of a user, and hence can swiftly detect any anomaly.”

One of the oldest chatbot platforms in the world, Haptik has earned accolades for its efficient and simple AI-based personal assistance. With this association, Haptik has once underlined its core values and highlighted its sustained efforts towards providing a convenient solution to India’s everyday concerns, such as the very fundamental desire to travel safely anywhere without worrying!

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